Privacy Policy

1. What Personal Information We Collect

The personal information we collect depends on how you interact with us. This may include:

• Contact and identity information - your name, email address, phone number, business name, and Australian Business Number (ABN).
• Engagement and project information - details about the services you've engaged us for, project scope, deliverables, meeting notes, and communications exchanged during the course of our work together.
• Enquiry and correspondence - information you submit through our website contact or enquiry forms, and any emails or messages you send to us directly.
• Website usage information - data about how you browse and interact with our website, including pages visited, time spent, device type, browser, and IP address. This is collected through cookies and analytics tools (see Section 5).
• Payment information - billing details necessary to process invoices. We do not store credit card numbers or other payment card data. All payment card transactions are handled by third-party payment processors operating under their own security and privacy standards.

We collect only what we need. If you are asked for information that isn't necessary for the purpose at hand, you are welcome to leave it blank or contact us to query why it's being requested.

2. How We Collect Personal Information

We collect personal information in the following ways:

• Directly from you - when you submit an enquiry form, contact us by email or phone, sign an engagement letter, or provide information in the course of a project.
• Through our website - when you browse wyomingdigital.com, certain technical and behavioural data is collected automatically via cookies and analytics tools (see Section 5).
• Through third parties - in some cases, a client or referral partner may provide your details to us in order to facilitate an introduction or engagement. We handle that information with the same care as information you provide directly.
• Through the course of our work - as a project progresses, we may receive or generate information about your business operations, technology environment, and team. This is treated as confidential and handled accordingly.

3. How We Use Personal Information

We use the personal information we collect to:

• Respond to enquiries and assess whether our services are a good fit for your needs
• Deliver the services you've engaged us to provide, and manage the engagement effectively
• Communicate with you about your project, including scheduling, deliverables, and progress updates
• Issue invoices and manage billing and payment processes
• Meet our legal and contractual obligations
• Improve our website, services, and the quality of our work over time
• Comply with applicable laws and regulations

We do not sell personal information to third parties. We do not use personal information for advertising, profiling, or direct marketing purposes without your explicit consent.

4. Disclosure of Personal Information

We may share personal information with third parties in limited circumstances:

• Service providers - we engage trusted third-party tools and platforms to help us operate our business. These may include cloud storage providers, project management software, communication platforms, and payment processors. These providers are given access only to the information they need to perform their function, and are required to handle it securely and in accordance with applicable privacy laws.
• Analytics - we use Google Analytics to understand how our website is used. Google may receive IP address and browsing behaviour data through this tool (see Section 5).
• Legal requirements - we may disclose personal information where required or authorised by law, including in response to a court order, regulatory request, or to protect our legal rights.
• Business transfers - in the event that Wyoming Digital is merged, acquired, or undergoes a significant change in ownership, personal information we hold may be transferred as part of that transaction. We would notify affected individuals as appropriate and required.

We do not disclose personal information to overseas recipients as a standard practice. If this changes, we will update this Policy and comply with the relevant requirements of the Privacy Act 1988 (Cth).

5. Cookies and Tracking Technologies

Our website uses cookies - small text files placed on your device - to support the functioning of the site and to help us understand how it is being used.

• Functional cookies are necessary for the website to work correctly. They are not used to track you across other websites.
• Analytics cookies are set by Google Analytics. These collect information such as your IP address, browser type, pages visited, and the duration of your visit. This information is aggregated and used to improve our website. Google Analytics data is processed by Google in accordance with their Privacy Policy, available at policies.google.com/privacy.

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a cookie is set. Disabling cookies may affect the functionality of some areas of our website.

We do not use cookies for advertising targeting, cross-site tracking, or behavioural profiling.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

• Using encrypted communications (HTTPS) for our website
• Storing data on secure, access-controlled platforms
• Limiting access to personal information to those who need it to perform their role
• Using reputable third-party tools and processors with their own security controls

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect personal information, we cannot guarantee absolute security. In the event of a breach, we will act in accordance with our obligations under the Notifiable Data Breaches scheme (see Section 9).

7. Data Retention

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law or professional standards.

For client engagements, this typically means retaining project files, communications, and related records for a period of seven years following the conclusion of the engagement, in line with standard commercial and tax obligations.

Information collected through website enquiries that did not result in an engagement is retained for a reasonable period to manage the inquiry and for internal records, after which it is deleted or de-identified.

When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.

8. Accessing and Correcting Your Information

Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us at privacy@wyomingdigital.com. We will respond within a reasonable time - generally within 30 days - and may ask you to verify your identity before providing access.

If we are unable to provide access or make a correction, we will explain why in writing.

You may also request that we delete your personal information. We will honour reasonable deletion requests unless we are required by law to retain the information, or it is necessary to retain it for another legitimate purpose.

9. Notifiable Data Breaches

Wyoming Digital is subject to the Notifiable Data Breaches (NDB) scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

• Assess the breach as quickly as possible
• Notify the affected individual(s) and the Office of the Australian Information Commissioner (OAIC) where required
• Take steps to contain the breach and prevent further unauthorised access

If you believe your personal information held by us may have been compromised, please contact us immediately at privacy@wyomingdigital.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal obligations. When we do, we will update the “Last updated” date at the top of this page.

We encourage you to review this Policy periodically. Continued use of our website or services after a change has been posted constitutes acceptance of the updated Policy.

11. Contact Us

If you have a question, concern, or complaint about how we handle your personal information, please get in touch:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

This Policy is governed by the laws of New South Wales, Australia.